At Bat & Ball Sports, we want everyone to enjoy a safe, comfortable, and positive sporting environment.[cite: 5] By using our facilities, customers agree to follow these basic rules.[cite: 5]
1. Respect the Facility[cite: 5]
Please treat our courts, equipment, changing areas, and other facilities with care.[cite: 5] Customers may be responsible for damage caused by intentional or negligent misuse.[cite: 5]
2. Sportswear & Footwear[cite: 5]
Please wear appropriate sportswear and suitable footwear for the sport and facility you are using.[cite: 5]
3. Stick to Your Booking Time[cite: 5]
Please arrive before your scheduled session and be ready to play at the booked start time.[cite: 5]
Your session will end at the scheduled time, even if you arrive late.[cite: 5]
4. Respect Others[cite: 5]
Treat other players, staff, coaches, and visitors with respect.[cite: 5]
Aggressive, abusive, threatening, discriminatory, or disruptive behaviour will not be tolerated.[cite: 5]
5. Safety First[cite: 5]
Follow all reasonable safety instructions provided by Bat & Ball staff and comply with any sport- or facility-specific safety requirements.[cite: 5]
Please report any injury, accident, unsafe condition, or damaged equipment to our staff immediately.[cite: 5]
6. Children & Minors[cite: 5]
Children and minors must follow the supervision requirements of the relevant facility or program.[cite: 5]
Parents or guardians are responsible for ensuring that children under their care follow the facility rules.[cite: 5]
7. Equipment[cite: 5]
Please use Bat & Ball and rented equipment responsibly and return it in the condition in which it was provided, allowing for normal wear and tear.[cite: 5]
8. Personal Belongings[cite: 5]
Customers are responsible for their personal belongings.[cite: 5] Where available, we recommend using designated lockers or storage facilities.[cite: 5]
9. Spectators & Guests[cite: 5]
Spectators and guests must follow facility rules and may only access areas permitted by Bat & Ball or the venue.[cite: 5]
10. Prohibited Behaviour[cite: 5]
The following are not permitted:[cite: 5]
- Fighting or threatening behaviour[cite: 5]
- Harassment or abusive conduct[cite: 5]
- Deliberate damage to property or equipment[cite: 5]
- Use of illegal substances[cite: 5]
- Activities that create a safety risk[cite: 5]
- Any activity prohibited by UAE law[cite: 5]
11. Maintaining a Safe Environment[cite: 5]
Bat & Ball Sports may take reasonable action, including asking a customer to leave the facility, when necessary to protect the safety of customers, staff, property, or the overall sporting environment, subject to applicable law.[cite: 5]
12. Location-Specific Rules[cite: 5]
Some sports, facilities, swimming pools, events, coaching programs, or equipment may have additional rules.[cite: 5]
Customers must follow any additional instructions displayed at the venue or provided by Bat & Ball staff.[cite: 5]
13. Updates to Our Rules[cite: 5]
We may update these rules when necessary due to operational, safety, regulatory, or facility requirements.[cite: 5]
Any updated rules may be communicated through our website, at the facility, or through other appropriate channels.[cite: 5]